Refund policy

At EllaWander, we want you to feel fully confident with every purchase. If your order does not meet your expectations, we offer a clear, fair, and simple return and refund process. Please review the details below before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The item is unused and in the same condition as received
• All original packaging, tags, and accessories are included
• A valid proof of purchase (order confirmation or receipt) is provided
• You have contacted our support team and received return approval before sending the item back

To start a return, please contact us at info@ellawander.com. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of delivery.

When reaching out, please include:

• Your order number
• Clear photos showing the issue
• A short description of the problem

After reviewing your request, we will provide the most suitable solution, which may include a replacement, refund, or store credit depending on product availability and the situation.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or product-specific reasons. These include:

• Personalized or custom-made items
• Items that have been used, worn, or opened
• Digital or downloadable products
• Clearance or final-sale items

If you are unsure whether your item is eligible, please contact us before initiating a return.

Product Exchanges

At this time, direct exchanges are not available. If you would like a different product, you may return the eligible item (if approved) and place a new order separately.

EU Right of Withdrawal

Customers within the European Union have the legal right to withdraw from their purchase within 14 days of receiving their order without providing a reason.

Returned items must be unused and in their original condition.

Unless the return is due to a defective or incorrect item, return shipping costs are the responsibility of the customer.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

• Refunds are issued to the original payment method
• Processing may take up to 10 business days

If your refund does not appear within 15 business days after approval, please contact us for assistance.

Need Help?

If you have any questions regarding returns or refunds, our support team is here to help.

📧 Email: info@ellawander.com
📞 Phone: +34 632 755 839

Company Owner: Petra Petter Ritthaler-Schelenz
Address: Westenfelder Straße 72, 44866 Bochum-Wattenscheid, Germany

Thank you for shopping with EllaWander. We truly appreciate your trust and are committed to handling every return request fairly, transparently, and professionally.