Thank you for shopping with Ella Wander. This Shipping Policy explains how we process and deliver your orders across the globe.

1. Delivery Coverage
Ella Wander ships products worldwide. Whether you’re exploring the city or trekking the wilderness, we’re committed to delivering your gear wherever you are.

2. Processing Time

  • All orders are processed within 2–4 business days after confirmation.
  • You will receive a shipping confirmation with estimated delivery details once your order has been dispatched.

3. Delivery Time
Estimated delivery times vary by destination:

  • Domestic orders: 4–7 business days
  • International orders: 7–21 business days (depending on location and customs clearance)

Note: Delivery times may be affected by customs delays, holidays, or remote locations.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order weight.
  • For some international locations, additional customs duties or taxes may apply. These are the responsibility of the customer and are not included in our prices.

5. Cash on Delivery (COD)

  • Cash on Delivery is the only payment method we accept.
  • Customers must be present at the time of delivery with the full order amount in cash.
  • If the customer is unavailable, the courier may reschedule the delivery. Multiple failed attempts may result in order cancellation.

6. Tracking Your Order

  • Once shipped, you will receive a tracking number via email.
  • You can monitor your shipment status through the courier’s website or the link provided.

7. Failed Deliveries

  • If an order is undeliverable due to incorrect address, refusal to pay (COD), or repeated failed delivery attempts, the order will be canceled.
  • In such cases, future orders from the same customer may be restricted.

8. Shipping Delays
While we strive to meet delivery timelines, delays may occur due to:

  • Unforeseen courier issues
  • Customs clearance
  • Remote delivery areas
  • Natural events or national holidays

We appreciate your patience in such circumstances.

9. Questions or Support
For shipping-related inquiries, please contact us:
📧 [email protected]