At Ella Wander, we strive to ensure your satisfaction with every purchase. Please read our Returns & Refund Policy carefully before placing an order.
1. Eligibility for Returns
We accept returns only in the case of:
- Damaged products received
- Defective or incorrect items shipped by mistake
To be eligible for a return:
- You must notify us within 48 hours of receiving the item.
- The product must be unused, in its original packaging, and with all tags or accessories included.
- Proof of damage (clear photos/videos) must be provided.
2. How to Request a Return
To initiate a return:
- Email us at [email protected] with the following details:
- Order number
- Photos/videos of the product and packaging
- Brief explanation of the issue
- Our team will respond within 2–3 business days to guide you through the process.
3. Non-Returnable Items
We do not accept returns for:
- Buyer’s remorse or change of mind
- Used or altered items
- Items without original packaging
- Products damaged due to improper handling after delivery
4. Shipping Costs
- In case of an approved return due to defect or damage, Ella Wander will cover return shipping costs.
- If the item is not eligible, return shipping costs are the customer’s responsibility (if applicable).
5. Processing Time
- Approved returns or replacements will be processed within 5–7 business days after we receive and inspect the returned product.
6. International Orders
- Due to varying customs regulations and international logistics, return shipping from outside our primary shipping zones may be limited or unavailable.
- Please contact us at [email protected] before initiating any international return.
7. Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact our support team:
📧 [email protected]